Privacy Policy

1. Introduction

Fifth June ("Company," "we," "us," or "our") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our waste management and recycling services, including Raddi and eRecycle.

This Privacy Policy is designed to comply with the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000, and other applicable data protection laws in India.

By using our services, you consent to the collection and use of your information as described in this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information when you use our services:

• Contact Information: Name, phone number, email address, residential or business address
• Account Information: Username, password (encrypted), profile information
• Payment Information: UPI ID, bank account details (for payment processing), GST number (for business customers)
• Service Information: Pickup addresses, scrap material details, transaction history, service preferences
• Device Information: For eRecycle services, information about electronic devices being recycled (make, model, serial numbers for documentation purposes)

2.2 Automatically Collected Information

When you access our website or use our services, we may automatically collect:

• Technical Data: IP address, browser type and version, operating system, device identifiers
• Usage Data: Pages visited, time spent on pages, clickstream data, referring URLs
• Location Data: General location information (city level) for service delivery purposes
• Cookies and Similar Technologies: Information collected through cookies and similar tracking technologies

2.3 Information from Third Parties

We may receive information from our service partners, payment processors, or publicly available sources to verify your information or enhance our services.

3. How We Use Your Information

We use your personal information for the following purposes:

• Service Delivery: To schedule pickups, process transactions, coordinate with collection partners, and deliver our services
• Payment Processing: To facilitate payments via UPI or other payment methods
• Account Management: To create and manage your account, authenticate your identity, and provide customer support
• Communication: To send service updates, confirmations, notifications, and respond to your inquiries
• Compliance: To generate certificates, invoices, and documentation as required by law
• Improvement: To analyze service usage, improve our offerings, and develop new features
• Marketing: To send promotional communications about our services (with your consent, where required)
• Legal Obligations: To comply with applicable laws, regulations, and legal processes
• Security: To protect against fraud, unauthorized access, and other security threats

4. Legal Basis for Processing (India)

Under Indian data protection laws, we process your personal data on the following legal bases:

• Consent: You have given us explicit consent to process your personal data for specific purposes
• Contractual Necessity: Processing is necessary to fulfill our service agreement with you
• Legal Obligation: Processing is required to comply with applicable laws and regulations
• Legitimate Interests: Processing is necessary for our legitimate business interests, such as fraud prevention and service improvement

5. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

5.1 Service Partners

We share necessary information with our verified collection partners and recyclers to facilitate service delivery. These partners are contractually obligated to protect your information.

5.2 Payment Processors

Payment information is shared with authorized payment gateways and UPI service providers to process transactions securely.

5.3 Government and Regulatory Authorities

We may disclose information to comply with legal obligations, court orders, or requests from government authorities in accordance with Indian law.

5.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.

5.5 With Your Consent

We may share information with third parties when you have given us explicit consent to do so.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Secure authentication and access controls
• Regular security assessments and updates
• Employee training on data protection practices
• Secure data destruction procedures for eRecycle services

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and maintain your account
• Comply with legal, tax, and accounting obligations (typically 7 years for financial records)
• Resolve disputes and enforce our agreements
• Maintain business records and analytics

When information is no longer required, we will securely delete or anonymize it in accordance with our data retention policies.

8. Your Rights and Choices

Under Indian data protection laws, you have the following rights:

8.1 Right to Access

You have the right to request access to the personal information we hold about you.

8.2 Right to Correction

You can request correction of inaccurate or incomplete personal information.

8.3 Right to Erasure

You may request deletion of your personal information, subject to legal retention requirements.

8.4 Right to Data Portability

You can request your personal data in a structured, commonly used, and machine readable format.

8.5 Right to Withdraw Consent

Where processing is based on consent, you can withdraw your consent at any time.

8.6 Right to Opt Out

You can opt out of marketing communications by clicking the unsubscribe link in emails or contacting us directly.

To exercise these rights, please contact us at hello@fifthjune.in. We will respond to your request within 30 days.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files stored on your device.

9.1 Types of Cookies We Use

• Essential Cookies: Required for the website to function properly
• Functional Cookies: Remember your preferences and settings
• Analytics Cookies: Help us understand how you use our website
• Marketing Cookies: Used to deliver relevant advertisements (with your consent)

9.2 Managing Cookies

You can control and manage cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.

10. Third Party Links

Our website may contain links to third party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal information.

11. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately so we can delete it.

12. Data Transfers

Your personal information is primarily stored and processed in India. If we transfer data outside India, we will ensure appropriate safeguards are in place to protect your information in accordance with Indian data protection laws.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated policy on our website with a new "Last Updated" date
• Sending you an email notification (for significant changes)

Your continued use of our services after such changes constitutes acceptance of the updated Privacy Policy.

14. Grievance Redressal

In accordance with the Information Technology Act, 2000 and Digital Personal Data Protection Act, 2023, we have appointed a Grievance Officer to address your privacy concerns.

We will acknowledge your complaint within 24 hours and resolve it within 30 days. If you are not satisfied with our response, you have the right to approach the relevant authorities under Indian law.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: